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Laserglow Company Policies
The “CUSTOMER” is defined as the credit card holder and/or the person who originally placed the order with any payment method including purchase order and/or any end user of any product or service offered by LASERGLOW.COM LIMITED or any of its subsidiaries or affiliates (“LASERGLOW”).
By purchasing or using the products or services offered by LASERGLOW, CUSTOMER indicates that they are at least 18 years of age and understand that they are fully responsible for the safe application and use of these products and/or services and agree to such by completing the sales process and/or using the products or services offered by LASERGLOW or any of its subsidiaries or affiliates.
Returns
All products are rigorously tested before shipping to CUSTOMERS. If item arrives DOA, customer must contact LASERGLOW immediately, either by telephone or through email, in order to receive the correct instructions as to how to proceed. If item is deemed defective by LASERGLOW, LASERGLOW will repair or replace the item at no charge to the CUSTOMER. CUSTOMER is responsible for the costs of shipping the defective product back to LASERGLOW. LASERGLOW will cover shipping costs of returning the repaired product back to the CUSTOMER via trackable postal service.
For a more detailed explanation and to receive an RA (Return Authorization) form, CUSTOMER must contact LASERGLOW either by telephone or through email before preparing product to be returned. Any products that are shipped back without an RA # will be refused by the returns department and returned to sender at sender’s expense.
LASERGLOW.COM LIMITED makes no guarantees either expressed or implied as to the suitability of its products for any purpose or application. All products will be provided as per the specifications listed for each product at www.laserglow.com. If a product is received outside of specification it will be treated as defective and will be repaired or replaced under the limited product warranty specified below.
All sales are final with the exception of all handheld battery powered lasers. These lasers can be returned within seven (7) days of receiving the product for a full refund, minus the shipping costs and a 10% lab fee. In the case that the actual cost of shipping incurred by LASERGLOW is higher than that shown on the sales receipt, including in the case of “free shipping”, the actual shipping costs incurred by LASERGLOW will be deducted from the refund amount. The CUSTOMER is responsible for shipping costs of receiving the item from LASERGLOW.COM LIMITED and returning the item to LASERGLOW. The seven (7) days are calculated according to tracking information and effective from the time that the product arrives at the CUSTOMER’S location to the time that the item is scanned by the courier to be sent back to LASERGLOW. If item has been tampered with in any way, or if there are any components, paperwork, or accessories missing or damaged, LASERGLOW may not issue a refund, and the item will be sent back to the CUSTOMER at his/her expense. Furthermore, LASERGLOW reserves the right to hold any returned product for testing for up to four (4) weeks if an inspection is deemed necessary by LASERGLOW before making a decision as to whether or not the item qualifies for a refund.
Limited Product Warranty
LASERGLOW warrants to the original purchaser that products will be free from defects in materials and workmanship for a period of six (6) months for handheld battery powered lasers and alignment lasers and a period of one (1) year for laboratory modules from the date of product receipt. If a defect in workmanship or materials is found in a product that has been properly used and maintained as per instructions included with the product, and such product has been returned to LASERGLOW within such warranty period, the product will be repaired or exchanged by LASERGLOW and returned to the shipping address indicated on the original purchase, free of charge. Please note that the CUSTOMER is responsible for shipping costs of shipping the product back to LASERGLOW.
This warranty is void and LASERGLOW is not responsible for any costs of repair or replacement of any products which have been subjected to misuse, abuse, improper application, improper installation, accident or modification of any kind, or for any product which has been repaired or altered by any party other than LASERGLOW.
Shipping
Some items are in-stock, and others need to be built per-order. All credit card purchases are charged at the time when order is placed. If ETA is required, please contact LASERGLOW at sales@laserglow.com or call at 1 (416) 729-7976 for lead time. If no inquiry is made regarding shipping time, LASERGLOW will ship the product as soon as possible. If item is not in stock, lead time is usually 3-4 weeks, however some items require a lead time of up to 6-8 weeks. Please note that the website may not reflect actual stock levels. If CUSTOMER is purchasing products from outside of Canada, the Federal Government may impose taxes and/or duties on the import. CUSTOMER is to check Federal tax rates before ordering. Generally, LASERGLOW’S US bound shipments are free of all duties and taxes. However, some products are taxed at a rate of 3.1% in the USA.
Non-Trackable Air Mail Shipping:
Non-Trackable Air Mail is the least expensive method of shipping worldwide. CUSTOMER is to note that this service does not offer tracking updates. If CUSTOMER would prefer tracking information CUSTOMER is to select a shipping option other then Non-Trackable Air Mail when placing his/her order. CUSTOMER is also to note that should a package shipped via Non-Trackable Air Mail fail to arrive initiating a trace with the carrier may take up to 45 business days.
Country Specific Import Regulations:
All of LASERGLOW’S laser products are legal to import into Canada. All of LASERGLOW’S laser products for sale into the United States are certified compliant with FDA regulations, unless they are O.E.M. components in which case they are exempt from these regulations, and as such, all of LASERGLOW’S products are legal for import into the United States. CUSTOMER, as the importer, is responsible for abiding by the import regulations of the country into which the products are being shipped. LASERGLOW does not maintain up to date records of all import regulations and cannot be held responsible for any consequences resulting from shipping products outside of Canada.
Free Standard Shipping Zones
The following countries qualify for free standard shipping on all orders: Canada, Mexico, The United States of America
The following countries and regions qualify for free standard shipping on orders over USD $399: Andorra, Anguilla, Antigua & Barbuda, Antilles (Netherlands), Armenia, Aruba, Australia, Austria, Azores (Portugal), Bahamas, Barbados, Barbuda, Belgium, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Channel Islands, Curacao (Netherlands Antilles), Denmark, Dominica, Dominican Republic, England, Faeroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guernsey, Haiti, Holland (Netherlands), Hong Kong, Iceland, Ireland, Italy, Jamaica, Japan, Jersey, Luxembourg, Macau, Madeira (Portugal), Malta, Martinique, Monaco, Montserrat, Nevis, New Zealand, Northern Ireland, Norway, Portugal, Saba (Netherlands Antilles) San Marino, Scotland, Singapore, South Korea, Spain, St. Barthelemy, St. Christopher, St. Croix, St. Eustatius, St. John, St. Kitts-Nevis, St. Lucia, St. Maarten, St. Martin, St. Thomas, St. Vincent and the Grenadines, Sweden, Switzerland, Taiwan, Tortola, Trinidad & Tobago, Tunisia, Turks & Caicos, Union Island, Wales
All other countries and regions qualify for free standard shipping on orders over USD $999. Please note that we are unable to ship to Pakistan, Belarus, or Burma/Myanmar due to Canadian government regulations.
Order values listed here are the total for items in your cart, including discounts but not including shipping.
Methods of Payment
Credit Card: LASERGLOW accepts payment by all major credit cards for purchases of up to USD 10,000.00. Please note that some restrictions may apply due to security reasons.
Check or Money Order: LASERGLOW accepts payment by US and Canadian bank check or money order. CUSTOMER is to note that there is a 15-30 business day hold on US checks and money orders and a 5-10 business day hold on Canadian checks and money orders.
Postal Money Order: LASERGLOW accepts payment by International US Dollar Postal Money Order and Canadian Postal Money Order. Postal money orders can be obtained from a local post office. There is no hold when using this method of payment.
LASERGLOW does not accept walk in business, please call 1 (416) 729-7976 to make an appointment.
Please send check, money order, or postal money order to:
Laserglow Technologies
5 Adrian Ave, Unit 216
Toronto, ON
M6N 5G4
Canada
Purchase Orders: LASERGLOW welcomes purchase orders from public and private universities, governmental agencies, financial institutions, hospitals, research laboratories, government organizations, astronomy organizations, and established businesses. CUSTOMER is to fax PO's to 1 (480) 247-4864.
Wire Transfer Payments: Contact LASERGLOW via email or over the telephone for bank account details.
Other Sales Inquiries: 1 (416) 729-7976 Monday to Friday 9:30 am to 5:30 pm Eastern Standard Time.
All advertised prices are in US dollars.
Limitation of Liability
LASERGLOW or any of its subsidiaries or affiliates will not be liable for any errors, defects or omissions in the design of any product sold hereunder, irrespective of whether such errors, defects, or omissions in design result from acts of omissions of LASERGLOW or CUSTOMER or of some other third party.
LASERGLOW or any of its subsidiaries or affiliates will not be liable for any loss, damage, cost or expense, including without limitation any incidental or consequential damages of any kind, including those arising from personal injury, property damage or lost profits, whether based upon breach or warranty or contract, negligence or strict product or other tort liability, arising directly or indirectly in connection with the design, manufacture, sale, sue or repair of the products (either separately or in combination with any other product or material) or from any other cause, other than for the cost of replacement of the product as provided in the limited product warranty above. In no event will LASERGLOW be liable to CUSTOMER for more than the purchase price of the product sold here under.
To the extent that any sales person has made any oral statements to the CUSTOMER about the product, such statements are not warranties, should not be relied on by the CUSTOMER, and are not part of the contract of sale. The limited product warranty above is the only warranty provided to the CUSTOMER.
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